How can we help, today?

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FAQ

Quick answers, before you ask

The questions our support team hears most often.

Most teams are sending invoices on day one. A full setup with imported clients, team and integrations usually takes two or three days, and we help with every step.
Yes. Upload a CSV or connect Ledgerly or Tallybook, and we bring over clients, open invoices and products. Our team can do the import for you on Growth and Complete.
Go to Settings, then Billing. You can switch plans or cancel anytime. Changes apply right away, and we credit any unused time to your next bill.
No. Clients get a simple link by email or text. They can view the invoice and pay by card or bank transfer without signing up.
Yes. Roles decide who can see prices, send invoices or edit the calendar. For example, Cassy in finance sees everything, while field crews only see their jobs.
Your data is encrypted and stored in EU and US data centers. You can export everything at any time. Read more on our security page.

Build with Tandem, ready in days

We move your data over, set things up around how you work, and stay with you until your team is confident.

  • Set up in days
  • Change plans anytime
  • Real human support
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