Brightwell gets paid on time, 76% more often

The challenge

Brightwell records podcasts, ads and brand films for about forty regular clients. The work was great. The paperwork behind it was not.

Quotes lived in one app, bookings in a shared calendar, and invoices in a spreadsheet. Mei spent most Friday evenings matching them up by hand.

Clients were not paying late on purpose. Invoices went out days after a session, often missing a line or a purchase order number, so they sat in a queue.

The solution

Brightwell moved to Tandem on the Growth plan in spring 2025. Our team imported their clients and past jobs, and connected Bookkeep.ai in the first week.

• Every booking now starts from an approved quote, so the details carry through.
• AI invoicing drafts the invoice the moment a session is marked done.
• Polite reminders go out at 3, 7 and 14 days, without anyone lifting a finger.
• Cassy in finance sees what is paid and what is due on one screen.

"We used to send invoices when we remembered. Now they go out the same afternoon, and clients actually thank us for how clear they are."

The results

Within three months, on-time payments rose by 76%. The average invoice is now paid in 11 days, down from 34.

The Friday admin session is gone. The team saves around nine hours a week, and Mei spends that time with clients instead.

Next up, Brightwell plans to try automations for equipment bookings, so gear is reserved the moment a quote is approved.