Legal - Tandem

Last updated 1 Oct 2026

Terms of service

These terms explain the agreement between you and [Tandem Inc.] ("Tandem", "we", "us") when you use our website and software. By creating an account or using Tandem, you agree to these terms.

1. Your account

You need an account to use Tandem. You agree to give accurate information, keep your login details safe and tell us straight away if you think someone else has access.

The person who creates a workspace is its owner and is responsible for the people they invite.

2. Plans and payment

Paid plans are billed monthly or annually in advance. Prices are shown on our pricing page and exclude taxes unless stated.

You can upgrade, downgrade or cancel at any time from your settings.
When you cancel, your plan stays active until the end of the paid period.
We will give at least 30 days notice before changing the price of your plan.

3. Your data

You own the content you add to Tandem, such as clients, quotes and invoices. You give us permission to store and process it only so we can provide the service to you.

You can export your data at any time. After you close your account, we delete it within [90] days, unless the law requires us to keep it longer.

4. Acceptable use

Please do not use Tandem to break the law, send spam, harm other people or try to access systems or data that are not yours. We may suspend accounts that do.

5. Availability and changes

We work hard to keep Tandem running and improving. We may change or remove features, and we will tell you in advance about changes that affect how you work.

6. Liability

To the extent allowed by law, Tandem is provided "as is". Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

7. Governing law

These terms are governed by the laws of [State], USA. Any disputes will be handled by the courts of [County, State].

Last updated 1 Oct 2026

Privacy policy

This policy explains what personal data we collect, why we collect it and the choices you have. It applies to our website, apps and the Tandem service.

1. What we collect

Account data: your name, email, business name and billing details.
Workspace data: the clients, jobs, quotes and invoices you add.
Usage data: how you use Tandem, such as pages visited and features used.
Device data: browser type, IP address and approximate location.

2. How we use it

We use your data to provide and improve Tandem, process payments, keep accounts secure and reply when you contact us. We send product emails only if you opt in.

3. Who we share it with

We never sell your data. We share it only with service providers who help us run Tandem, such as hosting, payments and email, under contracts that protect it.

When you connect an integration such as Bookkeep.ai, Ledgerly or Tallybook, we share the data needed for that connection, and only after you turn it on.

4. How long we keep it

We keep your data while your account is open. After you close it, we delete or anonymise it within [90] days, unless we must keep it for legal or tax reasons.

5. Your rights

Depending on where you live, you can ask to access, correct, export or delete your personal data, or object to how we use it. Email [privacy@example.com] and we will reply within 30 days.

6. Security

Data is encrypted in transit and at rest, and access inside Tandem is limited to the people who need it. You can read more on our security page.

7. Contact

[Tandem Inc.], [Street address], [City, State, ZIP], USA. Email: [privacy@example.com].

Last updated 15 Aug 2026

Cookie policy

Cookies are small text files stored on your device when you visit a website. We use a small number of them to keep Tandem working and to understand how our site is used.

1. Cookies we use

Essential: keep you signed in and remember your settings. These cannot be turned off.
Analytics: help us see which pages are useful, using aggregated data. Off until you accept.
Marketing: measure whether our ads work. Off until you accept.

2. Your choices

You can accept or decline non-essential cookies in the banner when you first visit, and change your choice at any time by clearing cookies for this site and visiting again.

You can also block or delete cookies in your browser settings. Some parts of Tandem may not work without essential cookies.

3. Third-party cookies

Some cookies are set by services we use, such as our analytics provider. They follow their own privacy policies, which we review before adding them.

4. Changes

If we add new types of cookies, we will update this page and ask for your consent again where required.

The fine print, in plain words