Customers
How Brightwell got 76% more invoices paid on time
Mei Tanaka on swapping spreadsheets for automatic reminders, and what her clients noticed first.
Nora Ellis
September 25, 20266 min read
Before Tandem
Brightwell records podcasts, ads and brand films for about forty regular clients. Quotes, bookings and invoices lived in three different places, and Friday evenings went on matching them up.
What changed
Every booking now starts from an approved quote, and the invoice is drafted the moment a session wraps. Reminders go out on their own.
"Clients actually thank us for how clear the invoices are."
The result
On-time payments rose by 76% in three months, and the average invoice is now paid in 11 days instead of 34.
Written by
Customer lead
