Customer success manager
Help new teams move their business into Tandem and stay with them until they are confident.
About the role
Tandem helps small teams run quotes, jobs, invoices and their calendar in one place. Our customers are plumbers, studio owners and shopkeepers, not software people.
What you'll do
- Run onboarding calls and data imports.
- Turn customer feedback into product insight.
- Write and improve help articles.
What you bring
- 3+ years in customer success or support.
- Patience and clear writing.
- Experience with small businesses.
Benefits
- Remote-friendly within four hours of CET, with an optional Lisbon office.
- $1,500 learning budget and $1,000 home office budget.
- Private health cover for you and your family.
- 30 days off plus local holidays, and stock options for everyone.
Apply for this role, in about 5 minutes
No cover letter needed. Share your work and a few lines about why Tandem.
- 1Intro call30 minutes with Arjun, our head of design.
- 2Portfolio reviewWalk us through one project you are proud of.
- 3Paid design taskA small, real problem. We pay for your time.
- 4Meet the teamChat with the engineers and PM you would work with.
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